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The list below is the frequently ask questions usually asked by us. Please read below we provide some answers to your questions as this might be helpful to you when ordering with us.
WHERE DO YOU SHIP TOO?
We are providing International shipping. However due to some postal problems, we can't deliver a shipment to the military area and some small countries.
HOW DO YOU SHIP?
We ship orders overseas by mail service. After finishing processing your orders we will send it to the shipping company and it will completely handled by them.
After arriving to your country, it will be handled by country's postal service. So please kindly contact your local post when it arrived at your country.
HOW LONG MY ORDER TAKE TO BE DELIVERED?
Shipping to USA
Note: The items you ordered will reach you within 25 days for standard shipping.
Shipping to worldwide:
Note: The items you order will reach you within 35 days for Standard Shipping.
HOW CAN I TRACK MY ORDER
We will send you the tracking code of your orders to the email that you filled down when placing your orders.This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
WHEN WILL MY TRACKING INFORMATION APPEAR?
You should see tracking events within 48-72 hours after you have receive the tracking number/ ID. The reason for this time lag is that in the most cases the first tracking event only shows up once the shipment was handed over to us.
WHY CAN'T I TRACK MY ORDER?
Please note that the tracking information will be displayed after 2-5 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you cannot find information about your package please track again later.
WHY IS MY SHIPMENT STATUS UNCHANGED?
Your shipment maybe delayed. Delivery time delays can be due to e.g weather incident, custom or backlogs. Please note that tracking information can be displayed after your order started being shipped.
WHY I HAVE TO PAY EXTRA FEE FOR SHIPPING COMPANY FOR RECEIVING MY ORDER?
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charge extra fee for the final delivery or the import tax, probably to you shipping address is in a remote area. In this case please kindly pay them the required fee to receive your order.
We often declared this as a gift below order value, so you do not need to worry about this.
HOW CAN I PAY FOR MY ORDER?
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or Visa so you can choose the most suitable one for you. All products are set in US dollars, our system will automatically exchange your currency to make it easy for you when placing order.
WHICH CURRENCY ARE YOU USING?
Our products are set in US dollars. But our system will automatically convert it for you, don't worry!
HOW TO PLACE AN ORDER?
First of all choose product that you love, then click "buy now" and "proceed to check out". Then fill in your information and pay! That's it! very easy.
HOW CAN I MODIFY MY ORDER?
If you want to change anything in your order please contact us via email firstname.lastname@example.org within 12 hours after placing your order.
DEFECTIVE OR DAMAGE ITEMS
WHAT IF I RECEIVE A DEFECTIVE/DAMAGE ITEMS?
We always try to bring the best quality products to customer, however there are many factors that affect negatively to the quality specially shipping factor that make our product be defective or damage. Please click here for our return policy.
WHAT IF THE TRACKING INFORMATION OF MY ORDER SHOWS "RETURNED TO SENDER?"
Step 1 - Contact your nearest post office and provide them with your ID card or tracking number to find out it's status.
Step 2 - If you cannot find out anything contact our Customer Service department by sending an email to email@example.com and provide your shipping address again.
Step 3 - If the address you provided by the email matches with your shipping address in our system, we are willing to send you a replacement or refund you 50%. Please be notified that these 2 option are our final solution for your request.
If not it was probably your careless as filled in the wrong address, thus we could not deliver your packet. In this situation we need you pay some extra fees for sending you a replacement. This is the only option for you in this situation.
WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?
In case of providing us an incorrect shipping address you should contact us immediately by sending an email to firstname.lastname@example.org and provide us your correct address. We will check whether we can change it for you.
If your order was shipped out, we really sorry that we are not able to change it for you nor sending you another packet without any fee.